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| What you can expect from us |
At Onecall we always ensure you to the best services from us.
1) Fast turnaround of your project
2) Cost savings and revenue increase
3) Significant improvement in the quality and productivity of your business |
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| We make it easy for you to work with us |
We strive to make customers comfortable with Onecall by making the process seamless and hassle-free. The Onecall team is willing to go the extra mile by ensuring that we are always there for our customers.
1) A Customer Engagement team to service our customers 24 hours a day
2) A dedicated team that is focused on project management |
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Our portfolio |
| As this is an information era, we should also keep rolling with the updating world. Developing countries have such service so why we haven’t? We, Onecall are the most veteran call center compared to others in Bangladeshi call center market because we are organized from 2007. We are working for this one year for TM Bangladesh, Unilever etc; we have also worked for health nutrition campaign for the society. We have managed numerous outsourcing ventures ranging from call center and healthcare services to CAD, engineering and Research/analysis services. Read our success stories and contact us for your requirements. |
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Our strengths |
As call center is a new concept for Bangladeshi market, it can be very significant for our economy too. We at Onecall believe in the organization wide mantra of "Quality Drives Performance". If we can run our superiority constantly in future we could detain the sustainable value at Global market. Our strengths are lies in:
1) Understanding your needs
2) Excellent communication skills - good command over both written and spoken English
3) Outsourcing expertise - streamlined 5-step process
4) Deep domain knowledge in diverse fields
5) Excellence in executing short and long-term projects to your specific requirements
6) Exploiting the full potential of the internet to get and execute projects |
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Our team |
We've got a talented bunch of management graduates, business analysts, customer service representatives, sales and marketing professionals, graphic designers and writers on our energetic team.
Our people have a keen understanding of all the nuances of the BPO domain. They have extensive experience in the ITES segment, having worked in Operations and Business Development in Senior Management roles. |
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Our management team |
| Our management team is a melting pot of talent and experience, drawn from a variety of fields. Their valuable exposure to the workings of international markets helps them clearly understand the global perspectives of our customers. |
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Our expertise |
We provide complete outsourcing solutions through a unique
5-stage process:
- Situation Analysis - We analyze your requirements and identify the "outsource-able" components.
- Pilot Program - We will carry out a pilot project even before the contract is signed.
- Transition Management - We ensure flawless performance during critical phases when your project is moved offshore.
- Project Management - We manage both the business and the execution aspects of your project.
- Customer Relationship Management - We make it easy for you to do business with us.
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| Quality |
| The Quality framework at Onecall is driven by processes based on Six Sigma principles and standards. |
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| Infrastructure and security |
| We have state-of-the-art computing and communication technology with UPS for power backup and our own power generator in the event of power failure. Our Internet and telecom technologies in the Banani net center provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers. |
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Confidentiality and privacy |
| We at Onecall are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent. Outsource to Onecalls and stop worrying about the security of your data. At Onecall, we take the security, privacy & confidentiality concerns of our customers very seriously and have taken adequate steps to ensure that the confidential information of our customers is kept secure. |
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Our vision |
| Our vision is to be a values-based global organization, providing customer-centric solutions to the highest standards of excellence, creating value to all stakeholders. |
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Our philosophy |
Our work doesn't begin and end with the execution of our customer's project.
Our vision is to be a world class outsourcing company and at the heart of this vision, lies the core concept of responsibility. At Onecall we believe we are responsible - to our customers, to our employees, and to society at large. Sharing our knowledge and expertise to create value is our ultimate goal. |
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Our commitment to Bangladesh and the Planet |
| Onecall looks beyond the boundaries of business to spearheading positive changes in society. We seek to be catalysts in starting sustainable social entrepreneurship projects to help improve the lives of poor people, open up markets to break exploitation, improve health and the environment and bridge the digital divide. |
