International Business Director

Key Tasks and Responsibilities:
        
Strategy Development

• Assist in the development of relationship management strategy to incorporate key components of channel development and new technologies to build a commercially driven future roadmap for Onecall.
  
  
• Input into and understand global, regional and sub-regional strategy for channel development and new technologies for call center industry.

Relationship Management

• Understand business strategies, priorities, needs and business processes of partners.  Share Onecall´s views on industry developments and dynamics and advise them how Onecall can impact their results.
  
  
• Manage the development of strategic plans for partners by integrating and setting priorities based on information about the partners, markets and competitor activities.  Ensure the plans are shared, understood and bought into within Onecall.
  
  
• Establish, develop and manage the strategic alliances and relationship between Onecall and designated partners.
  
  
• Identify new business development opportunities, take accountability for and manage the project evaluation of these.  Focus on achieving business targets through growing existing opportunities and developing new opportunities.
  
  
• Monitor business results of designated partners, anticipate challenges and take proactive measures to accomplish targets.  Ensure effective communication of progress to targets both within Onecall and with external parties.
  
  
• Develop, maintain and cultivate close relationships with decision-makers and senior management of designated partners and in conjunction with, relationship managers and marketing.
  
  
• Represent Onecall by attending and speaking at conferences and business meetings and undertake media/public relations activities in the area, to shape perceptions of the corporation.
  
  
• Develop PR strategies in association with designated PR specialist(s) in order to achieve overall objectives for the country/region, creating the appropriate atmosphere´ for growing Onecall products and services.  

Qualifications and Experience Requirements:

• Graduate caliber
  
  
• Extensive experience in call center, ideally with exposure to all elements.
  
  
• Minimum 5-8 years franchising experience in similar role.
  
  
• Sound appreciation of technology
  
  
• Commercial orientation, interpersonally credible, influential in their dealings and sensitive to a multicultural environment.
  
  
• Strong relationship management, selling and negotiation skills.  Able to sell concepts´.
  
  
• Ability to take strategic thinking to operational planning and implementation
  
  
• Ability to manage varied indirect reporting relationships at all levels

Contact Center Manager

Key Tasks and Responsibilities:

• Monitor departments, centers and various lines of business to effectively meet call center metrics including abandonment rate, average handle times, customer satisfaction, quality and productivity.



• Monitor and track traffic across the organization adjusting call volume manually on a real time basis. Including in-source and outsource Contact Centers.



• Analyze call volume and trends to implement appropriate call strategy adjustments.


• Assist the Command Center management staff in various functions.


• Posses communication skills required to effectively communicate business needs with all personnel; Act as a resource for answering questions within the daily operations of the organization.


• Recognize and initiate escalation for all system difficulties, including switch, routing systems, computer systems, customized department systems and all else applicable.


• Recognize and initiate escalation for all world and weather events that impact the business.


• Analyze forecasted data and compare it to actual data on a daily basis.


• Create, analyze and administer scheduling for the call center. This includes new hire schedules, recurring schedule bids, schedule change requests, holiday schedule bids, overtime, voluntary time off, time off phone scheduling, inputting PTO/Vacation and time off into aspect.


• Provide reports and analyses as needed to drive optimal call delivery results.

• A minimum of two years experience working within a large call center environment required.


• A minimum of 1 year working knowledge of spreadsheet software and general knowledge of database software required.


• A minimum of 2 years experience utilizing an allocation tool required such as: Verizon, AT&T, Sprint DNR or working knowledge and experience of an ICR: Genesis, Verizon, etc.


• Minimum of 1 year working experience with an eWFM/TCS workforce management system required.


• Must possess excellent verbal and written communications skills with the ability to multi-task in a fast paced environment required.


• BBA or Equivalent

• Develop and implement the Strategic Franchisee Business Plan and franchisee specific business plans and budgets for each of the franchisees.
  
  
• Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
  
  
• Protect brand integrity via implementation and measurement of Standards of Operations Programs.
  
  
• Identify and communicate formal training needs to the training department for training intervention.
  
  
• Monitor and feedback information about competitor activity.
  
  
• Identify in-store training needs and implement on-the-job-training interventions and coaching.
  
  
• Assist franchisee in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business.
  
  
• Ensure planning and implementation of national marketing campaigns and enforcing correct use of all supporting elements.
  
  
• Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions.
  
  

Qualifications and Experience Requirements:

• Minimum MBA with major in Marketing preferably with related qualification.
  


• Minimum 2-3 years franchising experience in similar role.
  


• Good knowledge of Educational Institute operation.
  


• Financial and computer literacy
  


• Must have ability to think strategically and analytically to articulate and execute marketing tactics in support of strategy

Please Apply
career@onecallbd.com

Franchise Coordinator

Key Tasks and Responsibilities:

• Assist with the development of strategic plans for franchises
  
  
• Create and drive approval of internal and external marketing and sales tools and lead facilitation of marketing initiative brainstorms, planning sessions and rollouts
  
  
• Liaise with sales and key account teams for franchisee development
  
  
• Develop and maintain product range information, line and licensee lists and program sales data
  
  
• Responsible for internal communications planning; primary lead with CP Communications
  
  
• Lead for marketing communications and POP development input and approvals

Qualifications and Experience Requirements:

• Bachelors Degree in marketing or related field
  
  
• At least 1-2 years experience in marketing of franchisee business of education institution
  
  
• Experience in creating compelling and effective sales and marketing tools
  
  
• Strong written and oral communication skills for creating and giving professional presentations in
  front of all types and sized audiences
  
  
• Proven track record developing and nurturing relationships and partnerships at all levels of an organization.
  
  
• Must have excellent Power Point, Excel and Microsoft Word skills.

International Business Manager:

Key Tasks and Responsibilities:

• Responsible for development and growth of international business and revenue generation & maximization.
  
  
• Making list of potential overseas business partners, liaise with them, negotiating and closing sales deal with them.
  
  
• Development, presentation of business case and marketing collateral for international business development
  
  
• Maintaining and developing deeper relationship with the existing customers in line with Key Account Management with an overall objective of meeting order booking, billing and collection targets basis. End to end ownership of RFP, RFI's.
  
  
• Provide product related feedback & competition information w.r.t. Pricing & product performance to Marketing.

• MBA/BBA major in marketing with at least 2-3 yrs of experience and proven success in business development for a top-tier information consulting, software, or other technology or business solutions company
  
  
• Experienced in prospecting in one or more vertical markets like hi-tech engineering, IT, pharmaceuticals, banking, insurance, etc
  
  
• Excellent interpersonal and verbal communication skills, and the desire to promote and sell products and service to decision makers
  
  
• Must be able to work under stress, highly motivated, competitive, a self-starter and an effective team player
  
  
• Must have high result orientation with a knack of understanding and winning clients, excellent problem solving abilities and detail orientation, and a demonstrated background of continuous learning
  
  
• Proficiency in Microsoft Office (Word, Excel, etc.), knowledge and use of sales force automation software preferred

Communication Manager:

Key Tasks and Responsibilities:

• Development of brochures, white papers, concept notes, collaterals communicating the company’s value proposition
  
  
• Understanding and Formulation of marketing/communication strategies for various product lines
  
  
• Preparation & delivery of presentations and other related content to meet Business Development/Sales needs on a continuous basis
  
  
• Development of content and Case-Studies for the company’s website
  
  
• Making proposals and quotations for clients

Qualifications and Experience Requirements:

• MBA/BBA major in marketing with at least 2-3 yrs of experience and proven success in business communication for a call center technology or business solutions company

Please Apply
career@onecallbd.com

Key Tasks and Responsibilities:

• Responsible for development and growth of domestic business and revenue generation & maximization.
  
  
• Making list of potential domestic business partners, liaise with them, negotiating and closing sales deal with them.
  
  
• Development, presentation of business case and marketing collateral for international business development

• Maintaining and developing deeper relationship with the existing customers in line with Key Account Management with an overall objective of meeting order booking, billing and collection targets basis. End to end ownership of RFP, RFI's.
  
  
• Adhering to budget, Sales processes & Systems.
  
  
• Provide product related feedback & competition information w.r.t. Pricing & product performance to Marketing.

 Qualifications and Experience Requirements:

• MBA/BBA major in marketing with at least 2-3 yrs of experience and proven success in business development for a top-tier information consulting, software, or other technology or business solutions company.
  
  
• Experienced in corporate sales with good network and relationship building, prospecting in one or more vertical markets like hi-tech engineering, IT, pharmaceuticals, banking, insurance, etc
  
  
• Excellent interpersonal and verbal communication skills, and the desire to promote and sell products and service to decision makers
  
  
• Must be able to work under stress, highly motivated, competitive, a self-starter and an effective team player
  
  
• Must have high result orientation with a knack of understanding and winning clients, excellent problem solving abilities and detail orientation, and a demonstrated background of continuous learning
  
  
• Proficiency in Microsoft Office (Word, Excel, etc.), knowledge and use of sales force automation software preferred
  
  
  

Please Apply
career@onecallbd.com

Call Center Supervisor:

Key Tasks and Responsibilities:

• Manage staff and overseas & domestic daily operations of the department
  
  
• Direct staff workflow, monitor attendance and ensure that tasks are completed in a timely manner
  
  
• Track staff productivity, generate weekly reports and develop staff skills & knowledge
  
  
• Develop department policies and procedures  and sssist with training on system enhancements
  
  
• Assign special projects to staff to aid in professional development
  
  
• Complete quarterly incentive figures

Qualifications and Experience Requirements:

• MBA/BBA with management or marketing background
  
  
• Customer service and/or call center experience
  
  
• Ability to work under deadlines
  
  
• Ability to motivate staff to perform at high levels
  
  
• Demonstrated supervisory experience

Please Apply
career@onecallbd.com

Network Engineer (Call Center):

Key Tasks and Responsibilities:

• Provides technical support to internal and external domestic and international customers as well as distributors.
  
  
• Records and updates customer calls on Customer Service Call Tracking Databases, in a timely and accurate manner.
  
  
• Use defined protocols and independent judgment to properly escalate more complex issues to more experienced staff in order to resolve customer issues in the most expedient manner possible.
  
  
• Redirects or provides necessary follow-up with customers and Customer Service Management to ensure issue is satisfactorily resolved.
  
  
• Performs other related duties as assigned.
  
  
• Assist in identifying the need for and development of timely highly focused and localized training programs including both preparation and delivery in local language.
  
  
• Communicates effectively in local language to internal and external customers.
  
  
• Monitors and tracks all software service calls, provides call status updates at regular intervals and communicates status to customers using Customer Service Call Tracking Databases.
  
  
• Works as part of a team ensuring smooth transitions for customer and field reported software issues.
  
  
• Proficiency in hardware, software and/or operating systems environments.
  
  
• Communication, Customer Service skills.

Qualifications and Experience Requirements:

• Bachelors in Computer Science preferred
  
  
• Associate (Technical) 1-2 Years Experience

Please Apply
career@onecallbd.com

Network Administrator:

Key Tasks and Responsibilities:

• Have to manage Network with more than 100 pc
  
  
• Contact with ISP to troubleshoot Internet problems effectively
  
  
• Maintain and fixing any types hardware and software complications
  
  
• Establish VPN communication with foreign country to ensure smooth connectivity
  
  
• Contact and liaise with foreign technical personnel to troubleshoot technical issues

Qualifications and Experience Requirements:

• B.S.C in Computer Science with at least 1 year experience in the following area(s):

• Network Engineer/Network Administrator,
  
  
• System Engineer (Computer Network & System)
  
  
• BPO, ISP

• Age 22 to 30 year(s)
  
  
• Excellent written and verbal communication skill in English
  
  
• CCNA and MCSE Certified is preferred
  
  
• Have extensive knowledge about Cisco routers
  
  
• Excellent Interpersonal skill
  
  
• Ability to work under pressure and able to solve technical problems at any time of the day
  
  
• Able to take full responsibility in IT department.
  
  
• Willing to join immediately

Please Apply
career@onecallbd.com

Team Leader (Call Center):

Key Tasks and Responsibilities:

• Coordination with Product seniors on implementation of the new customers.
  
  
• Perform the Business as usual transactions for existing customers.
  
  
• Ensure the turnaround time for the processes are met and banking controls are in place.
  
  
• Lead a team of 30-40 people which will expand in future.
  
  
• We are looking for candidates with Good Exposure into International call center Processes

Qualifications and Experience Requirements:

• MBA qualified candidates must have min 1-2 Years experienced
  
  
• Graduates must have 3-5 Years of Experience.
  
  
• Candidates must be willing to relocate.
  
  
• Complete Night/Day Shift
  
  
• Candidates should posess excellent communication skill and positive attitude.

Please Apply
career@onecallbd.com

Key Tasks and Responsibilities:

• Provide support on Network to our corporate offices
  
  
• Manage and Maintenance of Corporate LAN (Wired and Wireless)
  
• Provide Hardware support and trouble shooting

Qualifications and Experience Requirements:

• Graduation in Computer Science preferred with at least 1 year experience
  
  
• Age 20 to 30 year(s)
  
  
• Fluency in English (Speaking and Writing) is highly required

Please Apply
career@onecallbd.com

Web developer / Designer:

Key Tasks and Responsibilities:  

• Develop commercial web application using PHP/ PostgreSQL / MySQL/ Linux Server
  
  
• Customized different application using PHP/Java
  
  
• Design page layouts for various web sites; create style guides, layout templates
  
  
• Complete overall site design, navigation and architecture.
  
  
• Create flash animation, intro and presentation
  
  
• Must be expert in Flash Action script (AS1.0, AS2.0, and AS3.0 at an Object Oriented Level).
  
  
• Web Designing by Using : Photoshop, Illustrator, Flash, Java Script
  
  
• Knowledge in HTML and CSS base is a must

Qualifications and Experience Requirements:

• B.Sc. in Computer Science is preferred with 1 year experience as a web designer in a software company
  
  
• The applicants should have experience in the areas of Web Developer/Web Designer, Graphic Designer 

• Age 20 to 30 year(s)
  
  
• Must have the ability to design and implement a flash.
  
  
• Excellent design sense, Web savvy art skills and able to prototype to convey site requirements visually.
  
  
• Solid grasp of HTML, Photoshop, Illustrator, JavaScript, and CSS.
  
  
• Proficient collaborating with multiple designers/programmers on a single project.
  
  
• Well-organized, self-directed, able to multi-task and understand the importance of detailed professional-quality work.
  
  
• Must have a good understanding of browser compatibility issues.
  
  
• Must be good at understanding written English instructions and also Fluent written and spoken English.
  
  
• Must be Strong layout and design skills.

Office Administrator:

Key Tasks and Responsibilities:
 

• Supervise office administrative and support functions
  
  
• Supervise the cleaning activities of the office
  
  
• Monitor overall safety & security arrangements of the entire office
  
  
• Oversee all maintenance matters including resolving electrical/plumbing/sanitary/carpentry works, maintenance of air coolers, generators (includes providing fuel), and furniture
  
  
• Liaise with suppliers and procure office supplies
  
  
• Coordinate and arrange corporate lunches and dinners, workshops and miscellaneous events from time-to-time

Qualifications and Experience Requirements:
 

• Bachelor’s Degree in any discipline from any reputed university (Candidates with an MBA degree shall be given preference)
  
  
• Min. 1 year experienced
  
  
• The applicants should have experience in the following area(s): Office Management, Administration, Logistic Management

• Candidate must be proficient with computers (incl. MS Office Suite and e-mail)
  
  
• Must have excellent communication skills and must be fluent (both written and spoken) in English and Bengali

Please send your CV with photograph to the address below:

House No# 121 (2nd floor), Road No# 19/A, Block # E, Banani, Dhaka - 1213. Call Center: 01713190045 - 9