ONEXCHANGE has been designed holistically to integrate all-in-one capabilities catering to Customer Interaction Management for Contact Centers and Enterprises. A high-end technology solution that is scalable and extensible to any contact center requirement, offers absolute functionality beyond your expectations. By driving performance across your contact center and delivering a superior customer experience, ONEXCHANGE gives you a competitive edge over others.
The SIP based architecture incorporates top-of-the-line capabilities such as IP-PBX, Outbound Dialer, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Voice Logger, and CRM offering multitude of features such as Multiple Campaign Management, Work Force Management, Performance Management, Queue Management, Call Compliance, Metric Monitoring, and Quality Monitoring. It offers a powerful value proposition in form of extensibility, scalability, ease-of-use and ability to work seamlessly over TDM or VoIP.
· Call recording with a Web interface to search recordings
· Voicemail and Voicemail-to-Email functionality
· Flexible IVR configurable by a Web Inteface.
· Phone provisioner, configurable via a Web Interface. Allows configuration of a large number of IP phones in a short time for supported phones.
· Support for video phones
· Hardware detection interface allowing quick & easy setup of a range of popular telephony hardware.
· Integrated DHCP server to dynamically assign IPs to the IP-Phones
· Operator panel. Monitor PBX activity via a graphical interface and perform call transfers
· Call Detail (CDRs) report within you can search calls based on different criteria as date, extension number, etc
· Report of channels used by technology (SIP, ZAP, IAX, Local, H323)
· Support for call queues including static and dynamic agents
· Conference Center. Allows setup of temporary scheduled conferences or static conference rooms
· Support for analog and digital interfaces
· Incoming and outgoing routes with support dial pattern matching which gives flexibility
· Caller ID, Follow-me, call back, Web based interface, Bluetooth ,multiple trunk support
· Online and contextual embedded help, integrated to the administrative/ Web interface.
· Elastix is translated to 20 languages
· System resources monitor
· Network configurator
· The server can be shutdown from the Web
· Access control to the Web interface based on the ACL concept
· Interface to manage updates
· Server date/time/timezone configurable from the Web
· Fax server based on HylaFax
· The fax functionality is administrable via Web
· Fax visor integrated. The faxes can be downloaded from the Web in PDF format *
· Fax-to-email application
· The email template (from fax-to-email) can be customized
· Access control for fax clientes (white list)
· Instant Messaging (IM) server based on the Openfire project and integrated with Asterisk. It is based on the Jabber protocol which allows for compatibility with many Jabber clients.
· A call can be started from the IM client if you use the Spark client and have installed the Asterisk-IM plugin.
· The IM server can be configured from the Web from a friendly interface and group IM support.
· Supports connection with other IM gateways like MSN, Yahoo Messenger, GTalk, ICQ, etc. This allows the user to connect to several networks from the same IM client.
· Support server-to-server connections to share users between two servers
· Email server with multi-domain support
· Based in Postfix for high email volume
· Administrable via Web
· Interface to configure the Relay networks
· Web based email client based on the Round cube project
· Support for quotas (the quotas are configurable via Web)
The conference bridge can be accessed in one of several ways depending on the type of telephone system you have, whether it supports voice over IP, and how easily it can be expanded:
Primary Rate circuit from the PBX directly to the conference bridge. This is a good option if your PBX is expandable, but does not support VoIP. In this way doesn’t need to order a local loop T1 from the local phone company, which will cost several hundred dollars per month.
Connect direct to public telephone network ‐order one or more local loop T1/PRI circuits from the phone company, connect them directly to the conference bridge. This is a good option if the PBX is not expandable. The downside is you have to pay for more local telephone service.
Connect to PBX via Voice over IP. If the PBX or local telephone provider supports SIP, H.323 or IAX voice over IP service, you can route calls to Asterisk via your LAN/WAN. This is the best option if it’s available as it can eliminate the need for T1 interface cards in the Asterisk box, as well as expansion cards for PBX.
The following features and benefits are provided for both internal IP phones and external STEs.
Conferencing-Automatic secure conferencing with full IVR support.
Bridging - Automatic secure conferencing with full IVR support
Voicemail-Automatic secure voicemail with full IVR support
The Following secure (RED) PBX functions are provided
Automatically negotiates secure STE-R Connections
Conferences internal IP Phones and/or external STEs via Ste-Rs
Bridges internal IP Phones to external STEs via STE-Rs
Switches Internal IPPhones
Powers internal IP Phones
Interactive Voice Response
Music on Hold
Optional Non-secure (Black) PBX functions
· Charities-for self-help group conference calls
· Long Distance Learning
· Corporate Organizations (small and large)
· Auctions via telephone
· Organizations that take regular referendums/votes
· Political Party Referendums
· Inter‐company, worldwide training
Key Benefits of Call Conference Bridge
Strong Cost Justification
Companies turn to teleconferencing instead of business travel to save money and enhance productivity. With a Onexchange conference, there is no special time or per-user charge. Many companies experience a 75-80% savings with our service when compared to traditional third party conferencing. This is based on an average of 3 - 5 hour-long conference calls per week for 10 to 12 participants. Figures vary according to usage, but at this rate, payback for the is in between 5 and 6 months.
Because the conference takes place on customers’ networks and equipment, there are no third-party scheduling headaches. Setting up a conference is as easy as clicking on a preprogrammed conference list. You can hold spur-of-the moment meetings or consultations without having to worry about resource limitations.
Easy Installation and Maintenance
The Onexchange is easy to add to your network. Plug it into an available switch port and it's auto-discovered, just like any other media gateway. It requires only a network connection–no PSTN interface. Administrators can configure voice encoders for compression to ensure efficient transmission over a WAN. Any mixture of analog or IP phones, legacy PBX – connected extensions or outside phones can participate in a conference.
As a Manager-driven network device, the Onexchange firmware can be upgraded for additional conferencing functionality as new features become available. Open standards ensure the compatibility of new endpoints as well.