ONEXCHANGE has been designed holistically to integrate all-in-one capabilities catering to Customer Interaction Management for Contact Centers and Enterprises. A high-end technology solution that is scalable and extensible to any contact center requirement, offers absolute functionality beyond your expectations. By driving performance across your contact center and delivering a superior customer experience, ONEXCHANGE gives you a competitive edge over others.

The SIP based architecture incorporates top-of-the-line capabilities such as IP-PBX, Outbound Dialer, Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Voice Logger, and CRM offering multitude of features such as Multiple Campaign Management, Work Force Management, Performance Management, Queue Management, Call Compliance, Metric Monitoring, and Quality Monitoring. It offers a powerful value proposition in form of extensibility, scalability, ease-of-use and ability to work seamlessly over TDM or VoIP.

Features:

VoIP PBX

· Call recording with a Web interface to search recordings

· Voicemail and Voicemail-to-Email functionality

· Flexible IVR configurable by a Web Inteface.

· Phone provisioner, configurable via a Web Interface. Allows configuration of a large number of IP phones in a short time for supported phones.

· Support for video phones

· Hardware detection interface allowing quick & easy setup of a range of popular telephony hardware.

· Integrated DHCP server to dynamically assign IPs to the IP-Phones

· Operator panel. Monitor PBX activity via a graphical interface and perform call transfers

· Call Detail (CDRs) report within you can search calls based on different criteria as date, extension number, etc

· Report of channels used by technology (SIP, ZAP, IAX, Local, H323)

· Support for call queues including static and dynamic agents

· Conference Center. Allows setup of temporary scheduled conferences or static conference rooms

· Support for analog and digital interfaces

· Incoming and outgoing routes with support dial pattern matching which gives flexibility

· Caller ID, Follow-me, call back, Web based interface, Bluetooth ,multiple trunk support

General

· Online and contextual embedded help, integrated to the administrative/ Web interface.

· Elastix is translated to 20 languages

· System resources monitor

· Network configurator

· The server can be shutdown from the Web

· Access control to the Web interface based on the ACL concept

· Interface to manage updates

· Backup/Restore

· Server date/time/timezone configurable from the Web

FAX

· Fax server based on HylaFax

· The fax functionality is administrable via Web

· Fax visor integrated. The faxes can be downloaded from the Web in PDF format *

· Fax-to-email application

· The email template (from fax-to-email) can be customized

· Access control for fax clientes (white list)

Instant Messaging

· Instant Messaging (IM) server based on the Openfire project and integrated with Asterisk. It is based on the Jabber protocol which allows for compatibility with many Jabber clients.

· A call can be started from the IM client if you use the Spark client and have installed the Asterisk-IM plugin.

· The IM server can be configured from the Web from a friendly interface and group IM support.

· Supports connection with other IM gateways like MSN, Yahoo Messenger, GTalk, ICQ, etc. This allows the user to connect to several networks from the same IM client.

· Support server-to-server connections to share users between two servers

Email

· Email server with multi-domain support

· Based in Postfix for high email volume

· Administrable via Web

· Interface to configure the Relay networks

· Web based email client based on the Round cube project

· Support for quotas (the quotas are configurable via Web)

PRODUCT OVERVIEW

The conference bridge can be accessed in one of several ways depending on the type of telephone system you have, whether it supports voice over IP, and how easily it can be expanded:

Primary Rate circuit from the PBX directly to the conference bridge. This is a good option if your PBX is expandable, but does not support VoIP. In this way doesn’t need to order a local loop T1 from the local phone company, which will cost several hundred dollars per month.

Connect direct to public telephone network ‐order one or more local loop T1/PRI circuits from the phone company, connect them directly to the conference bridge. This is a good option if the PBX is not expandable. The downside is you have to pay for more local telephone service.

Connect to PBX via Voice over IP. If the PBX or local telephone provider supports SIP, H.323 or IAX voice over IP service, you can route calls to Asterisk via your LAN/WAN. This is the best option if it’s available as it can eliminate the need for T1 interface cards in the Asterisk box, as well as expansion cards for PBX.

KEY FEATURES

The following features and benefits are provided for both internal IP phones and external STEs.

Conferencing-Automatic secure conferencing with full IVR support.

Bridging - Automatic secure conferencing with full IVR support

Voicemail-Automatic secure voicemail with full IVR support

Functions

The Following secure (RED) PBX functions are provided

Automatically negotiates secure STE-R Connections

Conferences internal IP Phones and/or external STEs via Ste-Rs

Bridges internal IP Phones to external STEs via STE-Rs

Switches Internal IPPhones

Powers internal IP Phones

Interactive Voice Response

Music on Hold

Call Transfer

Optional Non-secure (Black) PBX functions

PRI Interface

BRI Interface

FXS/FXO interface

Switching

Example Applications

· Charities-for self-help group conference calls

· Long Distance Learning

· Corporate Organizations (small and large)

· Auctions via telephone

· Organizations that take regular referendums/votes

· Political Party Referendums

· Inter‐company, worldwide training

Key Benefits of Call Conference Bridge

Strong Cost Justification

Companies turn to teleconferencing instead of business travel to save money and enhance productivity. With a Onexchange conference, there is no special time or per-user charge. Many companies experience a 75-80% savings with our service when compared to traditional third party conferencing. This is based on an average of 3 - 5 hour-long conference calls per week for 10 to 12 participants. Figures vary according to usage, but at this rate, payback for the is in between 5 and 6 months.

Convenience

Because the conference takes place on customers’ networks and equipment, there are no third-party scheduling headaches. Setting up a conference is as easy as clicking on a preprogrammed conference list. You can hold spur-of-the moment meetings or consultations without having to worry about resource limitations.

Easy Installation and Maintenance

The Onexchange is easy to add to your network. Plug it into an available switch port and it's auto-discovered, just like any other media gateway. It requires only a network connection–no PSTN interface. Administrators can configure voice encoders for compression to ensure efficient transmission over a WAN. Any mixture of analog or IP phones, legacy PBX – connected extensions or outside phones can participate in a conference.

Future Proof

As a Manager-driven network device, the Onexchange firmware can be upgraded for additional conferencing functionality as new features become available. Open standards ensure the compatibility of new endpoints as well.

PRODUCT OVERVIEW

An SMS gateway is a Web site that allow users to send SMS messages from a Web browser to people within the cell served by that gateway. An SMS gateway can also serve as an international gateway for users with roaming capability, allowing SMS communication away from the home network. SMS gateways solve a common telecommunications problem that of different wireless telephony providers using different or proprietary communication protocols. The gateway acts as a relay, translating one protocol into another. Wireless network operators use SMS gateways to connect SMS centers (SMSCs). An SMSC is the portion of a wireless network that handles SMS operations, such as routing, forwarding and storing incoming text messages on their way to desired endpoints.

KEY FEATURES

Multiple database engine supported (using PHP PEAR DB)

Send SMS to single mobile phone (web2mobile)

Send SMS broadcasted to a group of mobile phones (web2mobiles, Bulk SMS)

Support sending flash and unicode message

Receive private SMS to Inbox (mobile2web)

Forward single SMS from mobile to a group of mobile phones (mobile2mobiles)

SMS autoreply, for easy autoreplying formatted incoming SMS

SMS board, forward received SMS to email, html and/or xml page

SMS command, execute server side shell script using SMS

SMS custom, forward incoming SMS to custom

SMS application

SMS poll, manage polling system using SMS

SMS quiz, served quizzes on SMS

SMS subscribe, manage user subscribes to a service using SMS

Intelligent Mechanism to Bypass Roaming Fraud

Protection Procedures

ONEXCHANGE SMS Gateway offers an intelligent mechanism to bypass roaming fraud protection procedures. The gateway can generate random inbound and outbound calls between its GSM channels, thereby emulating natural call traffic. Because such call traffic closely resembles live calls between users, it cannot be detected and blocked by the roaming fraud protection procedures of GSM operators. That allows the GSM channels to be used for direct call origination/termination from/to local GSM networks.

Up to 64 GSM Channels on a Single Chassis

ONEXCHANGE SMS Gateway offers up to 64 GSM channels on a single chassis. GSM channels can be added in multiples of 8 which allow providers to start with smaller capacity and scale up cost-effectively when needed.

GSM Callback Support

ONEXCHANGE SMS Gateway also offers GSM Callback functionality which enables providers to offer cost‐effective long distance and international calls to their subscribers. The gateway can receive callback requests via SMS, email and web as well as via GSM, VoIP and PSTN channels. Subsequently, it can originate/terminate calls via VoIP, PSTN or GSM channels.

GSM Termination Support

ONEXCHANGE SMS Gateway supports direct termination of calls to GSM networks. Such calls can be received by the GSM Gateway directly from VoIP, PSTN or GSM networks. In a typical GSM termination scenario, the GSM Gateway utilizes the VoiceMaster® VoIP Billing server for authentication and billing services.

Multiple Callback Triggers

ONEXCHANGESMS Gateway can be implemented in different callback scenarios with multiple callback triggers. The gateway can initiate a callback after receiving a PIN number from a subscriber via web, SMS or email. Alternatively, it can recognize the caller ID (ANI/DNIS) of a subscriber and initiate callback accordingly.

Support for IVR over IP

This enables it to encode and transport IVR messages over IP channels to gateways which don’t natively support IVR. Such product feature allows service providers to add IVR functionality to their existing VoIP infrastructure with low incremental investment. ONEXCHANGE SMS Gateway offers a unique IVR over IP functionality.